Michael Lowenstein | February 26, 2014
In building relationships with and value for customers, my longtime observation is most organizations tend to progress through several stages of performance: customer awareness, customer sensitivity, customer focus and customer obsession. Here is the "executive summary" version of some conditions of each stage.
March 06, 2014
Have you had a chance to read this little ditty about books (click here)?In television, "binging" is the new black. Netflix releases season two of "House of Cards", and folks will watch thirteen hours over the course of a weekend. Or if you never saw "Breaking Bad", you can watch AMC and catch up over the course of a long weekend.Now that's happening in books, too. Gotta release 'em every few months to satiate the audience.How about your business?I've spent nearly a year telling all of you that new merchandise is the number one problem I see, across my client
Big Data, Small Data, Clean Data, Messy Data
Stephen H. Yu | February 26, 2014
Many data-related projects end up as big disappointments. And, in many cases, it is because they did not have any design philosophy behind them. Because many folks are more familiar with buildings and cars than geeky databases, allow me to use them as examples here.